Terms of Service — Prism Studio

Agreement and service

These terms apply to Prism Studio at qwenimage2.site, including text-to-image generation, image editing, transparent PNGs, and the prompt library. Using the service means accepting these terms and our Privacy Policy. You must be at least 18 and have permission to use your uploaded images.

Prism Studio is independent of the model provider. Image creation uses Alibaba Cloud Model Studio (Bailian) and Qwen Image 2.1; we do not claim official affiliation or endorsement. Images are AI-generated, may contain errors, and may differ from your prompt. Example artwork does not guarantee a particular result.

Accounts, credits, and billing

Keep your credentials secure and report unauthorized access to jiachenliu982@gmail.com. Users are responsible for lawful use of their accounts and inputs.

Products and prices appear on the Pricing page. Creator and Pro monthly credits expire 31 days after issuance; one-time image pack credits expire after 365 days. Credits do not roll over beyond expiry, are non-transferable, and have no cash value. A successful generation or edit consumes one credit. Failed requests with no image delivered restore their reserved credit. Credits are consumed by expiry date, followed by issuance time.

When subscriptions are available, they renew monthly at the checkout price until canceled. Cancel future renewal in account subscription settings before the next billing date. Cancellation alone does not refund the current billing period; existing credits retain their original expiry. Payments are handled by Waffo Pancake. We do not store complete card numbers. Paid credits are delivered only after payment confirmation.

Refund policy

• Conditions: Apply within 7 calendar days of an initial purchase or renewal. Completely unused paid credits from that payment qualify for a full refund. If partly used, the unused, unexpired portion qualifies for a proportional refund: amount paid × remaining paid credits ÷ paid credits issued. Refunded credits are removed and the associated subscription renewal is canceled.
• Billing errors or non-delivery: Duplicate charges, incorrect charges, or paid credits not delivered qualify for correction or refund even outside 7 days. Report them promptly. Failed generation normally restores credits; contact us if restoration is missing.
• Application: Email jiachenliu982@gmail.com with the subject “Refund request,” account email, order/payment ID, payment date, reason, and relevant screenshots or failure details. Never send passwords, complete card numbers, or card security codes.
• Timing: We acknowledge requests within 2 business days and normally decide within 5 business days after receiving necessary information. We explain any investigation delay. Approved refunds are submitted to the original payment method within 5 business days; the bank or payment provider may take another 5–10 business days to post them.
• Exclusions: Successfully consumed credits, expired credits, free/promotional credits, and requests after 7 days solely due to a change of mind or dissatisfaction with a successfully delivered image are normally non-refundable. Billing errors, non-delivery, and mandatory consumer rights remain exceptions. Refunds cannot exceed the actual amount paid.

Acceptable use: content standards and prohibited categories

These rules apply to prompts, uploaded references, generated/edited images, and material shared through our service. Do not request, generate, upload, or distribute:

1. Pornography / NSFW: Sexually explicit imagery, sexual acts, fetish pornography, or non-consensual intimate imagery.
2. Violence / gore: Graphic mutilation, dismemberment, torture, violent threats, glorification of violence, or promotion of terrorism and severe harm.
3. Hate speech: Attacks, dehumanization, or incitement to discrimination or violence based on protected traits such as race, ethnicity, nationality, religion, sex, gender identity, sexual orientation, or disability.
4. Unsafe content involving children / CSAM: Sexualized depictions of minors, child sexual abuse or exploitation material, grooming, or encouragement of harm to children. Fictional, illustrated, and AI-generated depictions are included. This category has zero tolerance.
5. Deepfakes / impersonation: Deceptive portrayals of real people, organizations, or brands; fabricated endorsements; fraud; or non-consensual intimate or otherwise harmful impersonations. Do not falsely present AI output as an authentic photograph or statement by someone else.
6. Copyright / trademark infringement: Unauthorized copying of protected works, counterfeit branding, or infringing use of images, logos, trademarks, or likenesses. Obtain the rights required for your inputs and intended use.

Illegal activity, privacy violations, spam, malware, evasion of safety controls, and unauthorized access to other users’ data are also prohibited. A technically accepted request is not proof that it complies with this policy.

Platform content review and enforcement

Generation requests pass through Bailian/Qwen provider-level automated safety checks for inputs and outputs. Provider-rejected requests and responses without a valid image are not delivered. These checks cannot detect every violation; we do not claim that every successful image receives a separate human review. Do not bypass provider safeguards.

The site operator manually reviews content reports, relevant account activity, and submitted evidence. We may ask for more information. Depending on severity and repetition, we may reject requests, warn users, remove material we host, restrict or suspend access, or terminate accounts. Where legally required, we may preserve relevant evidence and report suspected illegal content to competent authorities. We cannot remove copies hosted by unrelated third parties. Refunds and credit adjustments follow the refund policy and applicable law.

Reporting and appeals

Email jiachenliu982@gmail.com with the subject “Content report.” Include the page/image URL or order ID, category, explanation, and supporting evidence. Rights holders should identify their rights and the disputed material. Do not resend suspected CSAM files; provide a URL or reference. Contact local emergency services for immediate danger.

We normally acknowledge reports within 2 business days and aim to complete review within 5 business days. Child safety, imminent threats, and serious reports receive priority when received. We explain delays or requests for further evidence. Reporter details are accessed only as needed for review or legal obligations.

Appeal within 14 calendar days of an enforcement notice by emailing the same address with the subject “Content appeal” and supporting evidence. We reconsider the evidence and normally respond within 10 business days. These timelines do not imply 24-hour staffing or emergency response.

Rights, termination, and limitations

You retain your existing rights in inputs and permit us and the model provider to process them as needed for your request. Use of outputs remains subject to law, third-party rights, and provider terms; we do not guarantee copyright protection or exclusive ownership of AI output. Our software, branding, and curated material remain protected by their respective owners.

Serious or repeated violations may result in account suspension or termination. Request account deletion by email. The service is provided as available; to the extent legally permitted we do not guarantee uninterrupted access, error-free output, or suitability for a particular use. Nothing here excludes mandatory consumer rights or remedies.

Updates and contact

Material changes will be announced on the website and, where appropriate, by account email before they take effect. The update date appears above.

Customer support, billing/refunds, content reports, appeals, and privacy requests: jiachenliu982@gmail.com. Normal initial response: within 2 business days.